OBJECTIVE:

EXPERIENCE:

11/2009 - Present

Industry: Education

Operations Manager

Responsibilities include but are not limited to maintaining and managing the day to day operations around the office, processing sales, manages, designs and edits the company website & marketing materials and provides all technical support.

• Provide administrative support (i.e. prepare memos, faxes and correspondents to clients & Prospective Clients) • Maintain Social Networking sites and company website. (YouTube, Facebook, Linked In, www.bryandodge.com)• Designs Marketing Material (Print and Video)• Create Invoices in Quickbooks for Client bookings• Process incoming orders and product sales• Input sales and client payments into Quickbooks• Produce and Edit CD and DVD Products (Commercials, Films, Products and Stage Intros)• Book and Confirm Travel arrangements for client presentations• Design ACT Database layouts and report layouts and manage database functionality• Provide technical support to sales, accounting and office administration• Provide Customer Service on all facets of the business from clients to consumers• Use best judgment procedures in business purchases and procedures• Assist with selection and management of staff• Provide Microsoft Office Support, I-Phone Support, Wireless E-mail support, Multimedia Support• Create user accounts, e-mail accounts, and set user access.• Record vital information in the ACT Database

1/2008 - 11/2008

Industry: Financial Services

Help Desk Analyst.

Received formal training on proprietary loan origination software and mortgage products Troubleshot and assisted loan officers with issues they may have with loan origination software Assisted and provided daily telephone customer support for computer needs, including:  Used remote administration software to assist with issues, training employees in TMO systems, created and escalated tickets in Lighthouse Ticketing System Reset passwords, network connectivity, printer installation, software installation, private shared access, PC moves and setups, diagnosed PC problems and replaced bad parts, re-imaged PC’s, adding and modifying users in active directory, Software used included Altiris Lotus Notes, CMS Supervisor, Active Directory, TMO, Remote Administrator, internal proprietary software, MLS, and Microsoft Office products.

10/2007 - 1/2008

Industry: Computer/IT Services

Systems Operator - Contractor / Temp

Monitored computer network systems.  Documented, monitored, responded to, and escalated incidents reported.  Generated daily reports for auditing purposes. Performed and monitored daily backups of all environments, including Veritas Net Backup and Iseries AS400. Provided onsite and remote hardware and software support for desktop and laptop computers.  Ensured desktop and laptop computers were in compliance with company standards for hardware and software. Ensured goals were met for all incidents.

6/2007 - 9/2007

Industry: Financial Services

Help Desk Analyst

Received formal training on proprietary loan origination software and mortgage products Troubleshot and assisted loan officers with issues they may have with loan origination software Assisted and provided daily telephone customer support for computer needs, including:  Used remote administration software to assist with issues, training employees in TMO systems, created and escalated tickets in Lighthouse Ticketing System Reset passwords, network connectivity, printer installation, software installation, private shared access, PC moves and setups, diagnosed PC problems and replaced bad parts, re-imaged PC’s, adding and modifying users in active directory, Software used included Altiris Lotus Notes, CMS Supervisor, Active Directory, TMO, Remote Administrator, internal proprietary software, MLS, and Microsoft Office products.

4/2005 - 5/2007

Industry: Legal Services

Help Desk Tech.

Maintained and provided support for document preparation system.  Answered the Help Desk phone and provided assistance on mortgage, compliance, system, and other technical requests.  Provided troubleshooting support to users with problems while keeping detailed logs in tracking software.  Received and completed client requests for products, document customizations, system configuration changes.  Followed up on assigned work orders and worked with internal departments to ensure deadlines were met.  Provided quality assurance on all work orders, including testing and troubleshooting to ensure accuracy prior to activation in a live environment.  Worked with the Compliance department to answer legal questions from users.  Provided training to clients and new employees as needed.  Provided testing support on new software builds, products, and documents.  Assisted in developing and auditing new products to enhance marketability of software and stay current.  Assisted in maintaining current clients and setting up new clients.  Created written procedures and documentation of Help Desk functions

5/2003 - 4/2005

Industry: Broadcasting, Music, and Film

Production Administrative Assistant

Assumed responsibility for management and tracking of over 14 print publications nationwide.  Assisted over 20 customers per day with a range of issues from setting up new accounts to problem resolution on current accounts.  Maintained the quality of each publication by extensively proofing all aspects of each magazine prior to completion.  Worked closely with marketing department and company officers to provide assistance with mock-up designs, sales presentations, marketing materials and setup procedures. Utilized print publishing software such as Quark Express, Illustrator and In-Design to complete the products overall design.  Used Microsoft Office products to create and maintain databases, mailings and presentations.  Participated on company safety committee.  Division closure, obtained a position prior to layoffs.

EDUCATION:

Some College Coursework Completed

Working towards my Associates in Applied Science. With continued education certs in A+ and CCNA.

Some College Coursework Completed

General coursework completed

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